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| Saturday, July 04, 2009
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New Customer Service Contact Information
We've recently re-organized our Customer Service team into functional groups. Rather than being split into seperate groups for each product stream, our Customer Service group is now divided into 5 groups, each with a specific function:
- Pre-Sales: Price and Quotations
Phone: (571) 258-2197
Fax: (703) 669-1357
Email: uspresales@eurotherm.com
- Order Entry: RMA Requests
Phone: (571) 258-2199
Fax: (703) 669-1307
EMail: usorderentry@eurotherm.com
- Order Verification: Part Numbers and Lead Times
Phone: (571) 258-2196
Fax: (703) 669-1307
Email: usorderverification@eurotherm.com
- Order Management: Existing Order Status
Phone: (571) 258-2198
Fax: (703) 669-1357
Email: usordermanagement@eurotherm.com
- Repairs: RMA Requsts, Repair order status
Phone: (703) 669-1316
Fax: (703) 669-1317
Email: repairs@eurotherm.com
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Announcing Eurotherm's Sales Order Extranet
| We are now pleased to offer our valued Sales Partners a new view to Eurotherm order activity via our Sales Order Extranet and Data Warehouse Portal. You can now use the same tool that we use internally for order tracking and order review.
- 24/7 access to order information via an internet connection with nightly updates.
- Order search via your PO number.
- Order status information including ship date, ship method, shipment tracking info and more.
- Historical analysis of sales activities using a tabular presentation, graphing methods, or information export.
If you have not been given a unique User ID and Password for access to this site, contact us at your convenience. Once you have your User ID and Password, you can gain access to the Sales Order Extranet at https:\\extranet.eurotherm.com. |
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New Partner Website - Friday, June 26, 2009
Please read the following announcement regarding the new Partner website.
Our new channel partner website is based on Microsoft Sharepoint technology and can be found at http://channels.eurotherm.com. You will need to use your “eurotherm_local\????” user id and password to gain access. This is the same user id and password that was provided for accessing our Data Warehouse.
A sample user id and password entry would be …
User ID: eurotherm_local\myuserid
Password: mypassword
If you have forgotten your user id and password, please send an email to merrylee.mabon@eurotherm.com
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New Contact Info - Tuesday, March 17, 2009
Our contact information for Customer Service has changed. You can find the updated information in the Contact section.
read more...
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Document Library - Wednesday, October 15, 2008
"Partners-only" Document library
Download Eurotherm literature by-passing registration form.
Download
the latest versions of our published literature here: www.eurotherm.com/library/doclibrary.html. Just
enter the product name, HA#, etc. in the search box.
NOTE: If a document is
available in another language, it will be displayed in the results.
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#1 Data Recorder - Monday, December 03, 2007
Eurotherm's
6000 video graphic recorders were voted
#1 Data Recorder in this year's CONTROL DESIGN
Readers Choice Award.
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NEW 6100E Low Cost Paperless Graphic Recorder - Wednesday, September 26, 2007
The 6100E brings you Eurotherm excellence in a basic package to ensure you can meet your simple data recording requirements. The unit is ideal for basic visualisation and recording requirements and makes an excellent replacement for small strip chart recorders – bringing you all of the cost benefits, security and flexibility of secure electronic data files. Click the 'read more' link to go to the 6100E Public web page.
read more...
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5100V and 5180V order book closed 21 December
Software upgrades to all 5000 Series will still be available through the auto-responder.
Spares which are common to the 5000B will still be available through the SUB51 configurator and will include:
Input board adder kit
Relay board adder kit
Serial comms board adder kit
Event Input board adder kit
Repair service will be available through the Service Centers in the UK and USA.
The 6100A and 6180A should be offered as alternatives to 5100V and 5180V.
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In the Loop
All of you should receivea copy of the "In
the loop" in your inbox. The electronic newsletter has been revived to serve as
a Customer Newsletter with information about applications, value and benefits of
our products and related technologies. If you do not receive a copy, you can
sign up here:
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Test Drive the WVC16
Take a live test drive of the WVC16 communications interface for the Action Ultra SlimPak II family of signal conditioners. You can use it for customer demonstrations or training.
It’s a great way to show how easy it is to use the optional WVC16 to configure and set ranges for individual modules, set alarm points, set up email notifications or download data. Requires a JAVA enabled web browser.
From the WVC16 home page, select the WebView I/O Data Viewer link. When you see the login dialog box, select user and enter password as the password.
If you need assistance contact Action Technical Support (703-669-1318).
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NEW 3216 Interactive demos - Monday, March 27, 2006
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ADDED: Itools demonstration - Monday, March 27, 2006
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